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Below FAQ are some common concerns of our clients before purchasing the any products .
If you have other questions, please just send it to support@sneakersstreet.co.uk
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 12 hours!
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom.
What's the usual turnaround time for processing and delivering orders?
Orders placed after the cut-off time are processed on the next business day.
Delivery times are as follows:
- United Kingdom: 5-7 business days.
How can I track your order?
You’ll see a “Track your order“ option in the header. Click on it, and you’ll find two sections:
one where you enter your order number and email to track your order, and another where you can input your tracking number for the same purpose.
For any further queries, feel free to contact us
Where is my order confirmation?
You’ll automatically receive an email confirmation when you place an order. If it doesn’t arrive within 24 hours, please reach out to us at support@sneakersstreet.co.uk to address any potential issues. Be sure to check your spam or junk folder before contacting us, as the order confirmation might have ended up there.
Why has my order been canceled?
Use this text to answer questions in as much detail as possible for your customers.
Can I modify or cancel my order after it has been placed?
For modifications or cancellations, please contact our customer service as soon as possible at support@sneakersstreet.co.uk weekend orders are processed the next business day.
What is the return policy and which items are excluded from return?
You can return your items within 14 days from the day you receive your order, as long as the item is unused, unworn, and in its original condition with tags and packaging intact.
How do I return an item?
To return an item, please first contact our customer support team via email at support@sneakersstreet.co.uk or call +44 7378493746. Once we confirm that your return is eligible, we will guide you through the process. You can return the item by mailing it back to us or, if you’re in the UK, returning it in person to our store. Be sure to include your order confirmation inside the return package, and ensure that the item is unworn, in its original condition with tags and packaging intact.
Do I have to pay for return shipping?
We offer free return shipping for all UK-based customers. Once you initiate a return, we will provide you with a pre-paid return shipping label via email, which you can download, print, and attach to your package. Simply drop it off at your nearest post office or courier location, and we’ll cover the return shipping costs.
Will I get a full refund?
Yes, you will receive a full refund as long as the returned item meets our return policy criteria.
Here’s how it works:
- Eligibility: The item must be returned within 30 days of receipt and be in unworn, unused, and resalable condition with the original tags, packaging, and any included accessories.
- Refund: Once we receive and inspect the returned item, we will process your full refund to the original payment method. Refunds typically take 7 business days to process after we receive the item.
How do I exchange an item?
We do offer exchange for defective products only.
How long does it take for a refund to be processed?
Once we receive and inspect your return, refunds will be processed within 7 business days and issued to your original payment method.
What's the best course of action if your order arrives defective or damaged?
If you receive a defective or damaged item, reach out to our customer support team right away at support@sneakersstreet.co.uk with your order number and photos of the damage. We’ll guide you through the return process.
Which payment options are available, and how is the transaction protected?
We accept Apple Pay, Stripe, Visa, Discover, JCB, Shop Pay, American Express (AMEX). All transactions are secured using advanced encryption technologies and comply with PCI DSS standards.
How can you ensure you're picking the perfect size or version of a product?
Check the size guide on the product page. For extra help, reach out to our customer service team support@sneakersstreet.co.uk
How can I get information about upcoming promotions or discounts?
Subscribe to our newsletter or follow us on social media for all the updates and exclusive offers!
Is it possible to place an order without registering an account?
Absolutely! Feel free to place an order as a guest—no account creation required.
Why create a customer account?
By creating a customer account, you can easily track your orders, save your shipping addresses for quicker checkouts, and gain access to exclusive offers.
How can I update my account information or change my password?
To update your account information or change your password, log into your account, go to the account settings page, and follow the prompts to make the necessary changes. If you need further assistance, don’t hesitate to reach out to our customer support team!