At Sneakers Street, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information that you provide to us directly when you interact with our website, such as when you create an account, place an order, or contact our customer support team.
- Personal Information: This may include your name, email address, phone number, billing and shipping address, payment information, and order details.
- Payment Information: When you make a purchase, we collect your payment details (e.g., credit/debit card number) through a secure payment gateway. We do not store your full payment details.
- Account Information: If you create an account with us, we collect your username, password, and other account-related details.
- Technical Information: We may automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, and browsing behavior on our site (such as pages visited, time spent on pages, and links clicked).
2. How We Use Your Information
We use the information we collect to provide and improve our services, communicate with you, and ensure a seamless shopping experience. Specifically, we use your information for the following purposes:
- To Process Your Orders: To fulfill your orders, process payments, and provide delivery services.
- To Improve Our Services: To understand how customers use our website and improve the user experience, product offerings, and customer support.
- To Communicate With You: To send you order confirmations, shipping updates, promotional emails, or other relevant information (such as special offers or new products) based on your preferences. You can opt-out of promotional emails at any time.
- For Security and Fraud Prevention: To protect against fraud, unauthorized transactions, or any other illegal activities.
3. How We Protect Your Information
We take the protection of your personal data seriously and have implemented various security measures to safeguard your information, including:
- Encryption: We use SSL encryption technology to protect sensitive data during transmission, such as payment information.
- Access Controls: Access to your personal data is restricted to authorized personnel only.
- Payment Security: We use trusted third-party payment processors who comply with industry standards to handle payment information securely.
However, please note that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted third parties for the following reasons:
- Service Providers: We may share your information with service providers who help us run our business, such as payment processors, shipping companies, or customer service platforms. These third parties are only allowed to use your data to perform specific services on our behalf.
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process (such as a subpoena) to comply with legal obligations, enforce our Terms of Service, or protect the rights, property, or safety of Sneakers Street, our customers, or others.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your browsing experience and improve our website’s functionality. These technologies allow us to collect information such as:
- Your IP address
- Browser type and version
- Pages you visit on our site
- Time spent on our website
You can control cookies through your browser settings. If you disable cookies, certain features of our website may not function properly.
6. Your Rights and Choices
Under data protection laws, you have certain rights regarding the personal information we hold about you. These rights include:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
- Opt-out: You can opt-out of receiving promotional emails or marketing communications from us at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
- Withdraw Consent: If we rely on your consent for processing your data, you can withdraw your consent at any time.
To exercise any of these rights, please contact us at support@sneakersstreet.co.uk
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by Sneakers Street. We are not responsible for the privacy practices or the content of those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete that information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will post the updated Privacy Policy on this page with a new effective date. By continuing to use our website after the changes are made, you consent to the revised Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
- Email: support@sneakersstreet.co.uk
- Phone: +44 7378 493746
- Address: 861 Coronation Road, London, England, NW10 7PT, United Kingdom